We have made every effort to create the highest quality goods. However, if you are not fully satisfied with your purchase, we will return your money or replace the item within 14 business days from the date of delivery, provided that the item is in an ideal condition.
All goods have been subjected to quality control, and are inspected for defects prior to delivery to customers. Should you have received an item that is not in an ideal condition, please contact us immediately.
Please be careful when unpacking and packing the item!
Goods must be returned in their original packaging so as to not damage them during delivery.
Any return of payment will be considered individually, but we are entitled not to cover any costs relating to returning goods. Please contact us to receive more accurate information.
Please contact us by email: firstname.lastname@example.org, if you want to return your order. Payment will be refunded within 14 business days from the date of receipt of goods and undergoing quality assurance. We are entitled to refuse damaged or used returned goods. Order shall be returned within 14 business days – address: Valet and Knave SIA, S. Eizensteina iela 29, 4th Floor, Riga, LV-1079, Latvia.
You will be notified by email when we have received and inspected the return item.
Further information on the return of goods
Please return the item in the country where it has been ordered. We cannot accept goods delivered from another countries.
The returned goods that fail to comply with the conditions outlined above, or which have insufficient or no customs documentation will not be accepted and will be returned to the sender.
Receipt of refunds
You will receive a confirmation email when we have received the returned item at our warehouse and checked if all conditions have been met.
The return payment will be transferred into your bank account or onto your credit card used when making the purchase.
Please take into account that the money transfer procedure may take up to 10 business days depending on your bank’s policy. It is up to each specific card issuer, and this procedure, unfortunately, is out of our control.
SIA VALET AND KNAVE
Sergeja Eizensteina iela 29,
4th Floor, Riga, LV-1079
tel. + 371 27748293
RIKO LV 2X
Reg. No. 40103275490
VAT No. LV40103275490